Refund policy

We are a small business, and want to make everything right. 

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it: unwashed, not worn outdoors and clean. You’ll also need the receipt or proof of purchase. 

To start a return, you can contact us at suzi@altareina.com.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will require a lot more work on our end, please go through proper channels. If you purchase the Baselayer Kit and only return one item, the difference for the discount will be removed from the refund. 

You can always contact us for any return question at suzi@altareina.com. 

If you would like to send it back on your own, returns will need to be sent to the following address:

Alta Reina Returns
151 4th Street West 
Box 550
Ketchum, ID 83340 



 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Please include photos of defect or wrong item.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at suzi@altareina.com.